This week United Capital Source received our 100th review on TrustPilot. TrustPilot is a review service that helps businesses collect and display their testimonials. TrustPilot is to businesses what TripAdvisor is to hotels.
Our mission at United Capital Source is to help democratize small-mid sized business funding. With over $100 million in funded business loans, we staked our reputation on providing excellent customer service.
By partnering with Trustpilot and allowing all customers to write reviews about our business lending services, we provide complete transparency to our current and prospective customers. This is a point of difference in our business approach to funding small business.
TrustPilot is our way of showing our customers that our team is accountable. We wanted to share our notes from working with TrustPilot in hopes that it will help you:
1. Listen to our customer needs: With so many small business funding options, small businesses need advice on which business loan is right for them. Online platforms may provide a fancy algorithm yet these don’t help to answer questions customers have about which business funding product is the most appropriate.
2. Energize our account executives: There is nothing more satisfying and exhilarating for our loan managers than to read about their awesome customer service from written reviews on TrustPilot. It’s amazing how a few words can reward our team members and show appreciation for their tireless efforts.
3. Expand our services: Customers make suggestions on Truspilot reviews that give us ideas on how to provide more business funding products to improve their business.
We strive for great customer service and have built our business using the architecture of trust. TrustPilot has been a wonderful addition to our business and we look forward to continuing our partnership with them. Please watch one of our video testimonials from a satisfied customer below.