United Capital Source’s #1 goal is customer satisfaction. We pride ourselves on delivering a great client experience. Below is a recent success story from one of our clients.
Bryon Bain, owner of an adult mental care facility
THE OPPORTUNITY AND THE CHALLENGE
Time was not working in Bryon’s favor. He called UCS on July 3rd and needed some operating capital ASAP. Most of his adult mental care facility’s revenue arrives at the mercy of the government funding through Medicaid and Medicare, as well as from insurers. The claims submission process itself takes a long time – and that’s what happens before payment to his company gets approved. Then comes the processing time for payment to be sent to the company.
The reduced banking hours in the run up to the long holiday weekend really put the pressure on getting Bryon the working capital his business needed.
The UCS account exec, Tom, used his knowledge about UCS’s lenders to get Bryon and his company the working capital loan they needed on the time frame they needed. Tom had already gotten Bryon’s application approved for funding from one bank, but realized that bank wouldn’t be able to deliver the funds on time. Tom explains, “So I submitted the file to one of our other lending partners who happened to be working later in the day than almost every other funder. We had the merchant approved and funded all before the weekend. Timing was the main concern.”
Tom heard more than the urgency in Bryon’s voice. As Tom puts it, “I could tell Bryon really cared about the people he was serving and that made me want to go the extra mile to make sure he had all the funding he needed to make sure his business ran smoothly.” Tom responded to Bryon’s time constraints, while Bryon trusted Tom’s knowledge of the business lending industry. The time pressure and open, honest communication between Tom and Bryon made the pair a great team as they explored the different programs operated by UCS.
WHAT HE SAID
“Tom was amazing. I salute you for your hard work and extreme dedication to me and my company. Thank you for that great customer service that you gave me today. Amazing amazing.”
At United Capital Source, we have provided over $500 million of small business loans to thousands of businesses from a wide range of industries. As banks continue to make it difficult for businesses to source business funding quickly, we provide you with the cash you need to operate your business.