United Capital Source’s #1 goal is customer satisfaction. We pride ourselves on delivering a great client experience. Below is a recent success story from one of our clients.
Cindy H., owner of an urgent care center
THE OPPORTUNITY AND THE CHALLENGE
Cindy had been burned before. She’d spoken to a ton of other lenders before contacting UCS. She knows her own business model and the common cash flow challenges of medical practices backwards and forwards. So Cindy realized instantly that these other lenders had no idea how to structure the correct small business loan program that would help her business keep up with day to day operating expenses and grow at the same time.
Nearly all an urgent care’s revenue comes from insurers and through credit card processing. Cindy needed a larger business loan to cover supplies, new equipment, daily operating expenses, all while funding a major new project. But her bad experiences with previous funding companies made her skittish.
George, her UCS account exec, knew about Cindy’s bad experiences. So he went the extra mile to make sure this urgent care center was 1000% satisfied with the small business loan program UCS provided, as well as the service. He took the time to really understand how Cindy’s business works and her needs. He didn’t steer her toward the products that would make UCS the most money. Instead, George says that he “provided them with financing that would help their business really achieve all of the goals she outlined to me on our consultations.”
George got Cindy a business loan with as much funding as possible to meet the center’s business needs without hurting its cash flow to the point where it couldn’t comfortably run its business. Time was also an issue for Cindy, so George stayed on top of things to make sure underwriters were on the ball and pushed the file through.
George knew how important it was for Cindy to feel at ease, and that George cared about her business. He explained that’s why he “held their hand throughout the entire process in order to solidify and show that I am not like the rest and I have her company’s best interest at heart.”
WHAT SHE SAID
“After several contacts via other lending funds, I stumbled across this website on Google. I was reluctant to call, however, it was the best decision ever. George was a chip off the old block, with old time business values and morals. He spent hours on the phone getting to know us what are exact needs, even steering us away from things that were not going to be valuable to our company. He worked to find the best fit and did not hesitate to call me each time to tell me of the perfect fit. I recommend George and United Capital explicitly.”
At United Capital Source, we have provided over $500 million of small business loans to thousands of businesses from a wide range of industries. As banks continue to make it difficult for businesses to source business funding quickly, we provide you with the cash you need to operate your business.