United Capital Source’s #1 goal is customer satisfaction. We pride ourselves on delivering a great client experience. Below is a recent success story from one of our clients.
Mary Brocato, owner of a vaping lounge
THE OPPORTUNITY AND THE CHALLENGE
Mary had all the best kinds of problems for a young business. Her vapor lounge was less than a year old but business was growing fast. She needed money to buy enough ongoing inventory to keep up with the demand. Mary also wanted to invest in more marketing – to keep the buzz fires burning. However, as a young business whose owner had less than stellar personal credit, the banks weren’t interested.
That brought Mary to the alternative business finance market. She’d heard the myths, which made her skeptical and a little suspicious of the industry. Bryan Rabanal, her UCS account exec, felt her hesitation. “I understood that the first step was to build a rapport with Mary and to gain her trust. I could hear in our initial conversation how much she cared about her business and how important it was for her to make the right decisions and to align herself with resources, such as a direct business lender, to be able to continue growing.”
Bryan had a number of conversations with Mary to get a clear understanding of what she was trying to do. Speaking with her gave him some security that Mary was conscious and strategic with how she would make the working capital loan work for her business. With that confidence in Mary, Bryan was able to get a few exceptions for her that she needed, due to the age of the business and credit history. Because Bryan positioned her file well and could show that business was growing at a fast pace, Mary got her needed working capital.
Mary and her business are reaping the benefits from this first financing program. Bryan is certain she’ll start building a strong payment history. He knows that will only help her get future financing on better terms. He explains, “With some positive payment experience, I can graduate her into a more premium program that offers longer terms and higher amounts of capital along with lower rates.”
WHAT SHE SAID
“Bryan truly earned my business. He followed up on conversations and made sure that all of my questions were answered throughout the process of getting our funding. Thanks Bryan!”
At United Capital Source, we have provided over $500 million of small business loans to thousands of businesses from a wide range of industries. As banks continue to make it difficult for businesses to source business funding quickly, we provide you with the cash you need to operate your business.